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Help/FAQ

Order Status

Has my order shipped?

Delivery Information


Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. It's also why we ask that your orderbe signed for.

NB - None of our couriers are able to leave your order at your local post office. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person. Costs depend on your location, how quickly you'd like your package and what you've ordered. You can find out everything you need to know about our delivery charges below.

If your order's taking longer than expected or you want to find out when it will arrive, you can check its progress using your tracking information. See below to find out how you can track your order. Goods will be sent next working day after the order has been received. Please allow up to 3 days for delivery.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.